Shipping & Returns

General FAQs

How do I contact Customer Service?
Email your questions or comments to support@zurvitagear.com. Your email will be responded to within one business day.

What are your business hours?
We are available to help you with your order Monday through Friday from 8 a.m. to 5 p.m. CST, excluding holidays.

What if I wish to place a large order?
For bulk shipments in excess of 500lbs, additional shipping options can be obtained via Customer Service.

My credit card statement has a charge from Success Partners on it. Who is Success Partners?
Success Partners is a trusted printing and fulfillment facility selected by your company to manage your online store.

Can I change my order, now that it has been placed?
Changes cannot be made to your order once it is submitted.

What is the currency price of items online?
Prices online are set in US Dollar and all purchases made through our store will be in US Dollar Currency.

How do I pay for my order?
We accept Visa, MasterCard, Discover and American Express, as well as debit cards with Visa or MasterCard logo.

When does my credit card get charged?
At the time you place your order, we’ll charge your card for the total amount including all applicable taxes and shipping charges.

Does my billing address have to match the address on file with the credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish ship to does not need to match your billing or credit card address.

How long will it take to produce my order before it ships?
All stock items, with current product availability, will fulfill within 1-3 business days.
All custom print items will take 3 - 5 business day to process & produce.

What if an item is out of stock?
If an item(s) is not in-stock at the time your order is fulfilled, the item(s) will be removed from your order and the remainder of your order will ship. You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.

Shipping

The recipient of shipments outside of North America will be responsible for paying duties and taxes upon receipt. Customs policies vary among countries, please contact your local customs office for additional information.

Custom charges are applied due to international trading standards/requirements and are not solely implemented by our shipping polices.

Can I ship my order to my P.O. Box?
Yes, but only the U.S. Postal Service can deliver to a P.O. Box. UPS and FedEx cannot deliver packages to P.O. Boxes.

Can I ship to more than one location on one order?
There is a limit of one “ship to” address per order.

Why didn’t I receive my order this weekend even though I selected an expedited service?
Expedited (Overnight and 2-Day delivery) shipments are delivered Monday through Friday ONLY and is dependent upon product availability and order process time on customized items. Overnight Orders placed by NOON CST Friday will arrive on MONDAY. 2-Day Air Orders placed by NOON CST Friday will arrive Tuesday. Please be certain to give a physical ship to address (no P.O. boxes) for expedited shipments..

*Shipping Transit Times*

Domestic Shipments
• Economy – 5 to 7 business days from product availability
• Ground – up to 4 business days from product availability
• 2nd Day – up to 2 business days from product availability
• Standard Overnight – 1 business day from product availability

International Shipments
• International Economy – Typically 7 to 15 business days from product availability (depending on country)
• International Priority – Typically 5 to 7 business days from product availability (depending on country)
• International Mail – 3 to 4 weeks from product availability
• Canada Economy – 5 to 10 business days from product availability
• Australia Economy – 7 to 15 business days from product availability
• UK Economy – 7 to 15 business days from product availability

*Transit times do not include order processing times*

What is FedEx International Mail?
FedEx International Mail is a service that FedEx provides to ship internationally using the local postal service.

How does FedEx International Mail work?
A FedEx courier will pick up your order and take it to a FedEx mail sorting facility. The postal agency sorts, stamps and transports your mail directly to the appropriate foreign postal authorities. The foreign postal authorities deliver your mail.

Should I ship to my PO Box when using FedEx International Mail?
Yes, please use any address that can accept postal mail. If your destination cannot accept mail, then you will need to use your PO Box or another FedEx service.

How long does FedEx International Mail take for delivery?
Please allow 3-5 business days to process your order then 3-4 weeks for delivery. With any postal service, weather and customs may delay your order further. Use FedEx International Mail to send materials that are less time sensitive than those you would ship using FedEx shipping services.

Will I receive tracking information if I ship with FedEx International Mail?
No, since your order will be shipped via the postal service, there will not be any tracking information.

Production and Shipping Time Example:
2nd Day shipping (3 - 5 business days) to produce/fulfill
+ 2 business days for shipping = 5 – 7 business days.
Custom Banners and Specialty items produce/fulfill 7 - 10 days.

Returns

What is the policy on returns?
ALL SALES OF CDs, DVDs, PRINT ITEMS, AND PERSONALIZED ITEMS ARE FINAL. Success Partners will accept returns or exchanges of other items within thirty (30) days of date of shipment. A fifteen percent (15%) restocking fee will apply. Purchaser is responsible for the cost of shipping for returned items. All items must be returned with original tags and packaging. Returns will be processed within 7-10 days of receipt.

What is the return shipping address?
Success Partners
200 Swisher Road
Lake Dallas, TX 75065
USA
ATTN: Customer Support

My Account

How do I log into the MY ACCOUNT section?
In the cart, click “My Account” at the top of the page.

Do I have to create an account to place an order?
No, you do not.You can check out as a guest (see question below).

Can I check out as a guest?
When placing an order for any virtual content (e.g. digital downloads or subscriptions) an account must be created at the time of checkout to allow access to the download purchased.
Guest checkout is available for orders that consist of only physical product. Keep in mind that no order history or reorder option is available when using guest checkout, as no account is created.

Can I change my email address or billing and shipping addresses for MY ACCOUNT?
Yes, simply click on “My Account” at the top of the page, enter your updated information, and click the “Update” button.

Does the system remember my last order?
Your account will have your previous orders on file for future reference.

Downloads

Where do I find the download I ordered?
You can access your downloads on your “My Account” page. Please note that these links will expire, so be sure to back up your downloaded material.

Will this MP3 work on my iTunes or iPod?
Yes, our MP3s are in a standard format which will be readable by your iTunes account and your iPod. Please contact Apple Support if it is not showing in your iTunes library.



Customizable Print

Can I request design changes for the printed item I am ordering?
No. The only pieces of a printed item that can be changed are the pieces that the website allows you to change. We cannot make changes to designs provided by our partners without their permission. Additionally, we cannot send any of the artwork to you for personal use and printing.

How long will it take to have my order printed?
All custom print items will take 3-5 business day to process and to be printed.

Will you ship my personalized print product separately?
No. Please be sure to add 3-5 business days to your order process time for personalized print products. Your order will ship when all items are complete.

How do I create my business card?
If a text or image field is not required you can leave the text or image field blank. To add a photo, click Upload Image and select the photo you wish to add to your card. To best reflect your photo when printed we would suggest the photo format to be at least 150dpi. Please check the proof of your finished product prior to submitting your order.

What is a bleed?
The bleed is the area to be trimmed off. Artwork and background colors can extend into the bleed area. After trimming the bleed ensures that in the final trimmed document.